Excellent Service

I logged a request on 12th August to 24hr Mobility after I came across an email address of Charlene who assisted me on a previous occasion in 2013 with a cell phone claim. I asked her about the process I should follow should I wish to insure a new handset. Instead of just informing me who to contact, she referred my email directly to the relevant department to assist me. This is when I received an email from Valencia, who responded immediately in attempt to resolve the matter for me. After few correspondences, today I received an email from Luzette who sent me the supporting documents to complete and also informed me about the process. <br> <br> Previous experiences I encountered was either that if you contact the wrong department they will tell you contact ...,and at times not even refer the email or call. I must admit that this is great customer service from these 3 ladies, as the goal was quite clear ,which was to resolve my request by following through, whether I got through to the wrong department or not. An awesome display of Teamwork and being Customer Centric. It appears more so that the name adds value-24hr response/resolutions! <br> <br> Well done ladies! You deserve this recognition