1 reviews | Active since Mar 2011
Escalation to Management
<p>I received a message that my issues has been escalated to management. I then received a call on Monday from one of their staff members, I asked her to call me after 10 minutes as I was in a meeting. I never received that call and there has not been any communication since then. Today is 31 March I made the claim on 12 March 2017. How long is this supposed to take?</p>
Dear Mmatshepo,
Thank you for bringing the matter to our attention.
I have checked on the system and it is noted that a few attempts to contact you were made; however the number went to voicemail.
I will submit your request to the underwriter and request for them to try calling you again to discuss the claim.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Mmatshepo,
Thank you for bringing the matter to our attention.
I have checked on the system and it is noted that a few attempts to contact you were made; however the number went to voicemail.
I will submit your request to the underwriter and request for them to try calling you again to discuss the claim.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***