PM
Promise M
1 reviews | Active since Jan 2014
28 May 2015, 16:16
Doesn't want to repair my phone
On the 08/04/2015 I took my phone for repairs at MTN and I went back to fetch it the first week of May, I was informed to pay Assessment fee of R330.00 and the phone was not repaired I must lodge a claim with my insurance, on the 25/05/2015 I phoned them, I was informed that my claim has been rejected reason being I took time to lodge the claim, How am I suppose to know the time frame of lodging a claim. I'm paying my insurance on a monthly basis for my phone to be covered at any time. How about they pay back my premiums since well they are not willing to assist me. I want my phone to be repaired. What's the use of having an insurance if they will reject your claim as they Please.
Helpful (0)
Replies (1)0
Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
28 May 2015, 16:58Hello Pro123,
Thank you for bringing the above complaint to our attention.
As the broker we do not have the authority to declined, authorise or overturn a claim should the claim be declined by the underwriters who are bound by the terms of the policy.
Please be advised that after investigation into your claim we have found that your handset was damaged in December 2014. The handset was only taken to MTN on the 08/04/2015 to be assessed and claim only submitted on 25 May 2015. Therefore the claim was declined for late submission.
The policy wording states:
Within thirty (30) days of the loss you must have supp**** all relevant
information and details of the claims we have asked you for or all benefits under
this policy will be forfeited.
You are welcome to contact the short term insurance ombudsman should you feel unfairly treated and wish to further dispute the outcome of the claim:
OMBUDS (***)
E-mail ***
Only the ombudsman has the authority to overturn the decision of the underwriter
Kind Regards
Pauline Goosen
***
Thank you for bringing the above complaint to our attention.
As the broker we do not have the authority to declined, authorise or overturn a claim should the claim be declined by the underwriters who are bound by the terms of the policy.
Please be advised that after investigation into your claim we have found that your handset was damaged in December 2014. The handset was only taken to MTN on the 08/04/2015 to be assessed and claim only submitted on 25 May 2015. Therefore the claim was declined for late submission.
The policy wording states:
Within thirty (30) days of the loss you must have supp**** all relevant
information and details of the claims we have asked you for or all benefits under
this policy will be forfeited.
You are welcome to contact the short term insurance ombudsman should you feel unfairly treated and wish to further dispute the outcome of the claim:
OMBUDS (***)
E-mail ***
Only the ombudsman has the authority to overturn the decision of the underwriter
Kind Regards
Pauline Goosen
***
24Hour Mobility Cellphone Insurance's reply28 May 2015, 16:58
Official
Hello Pro123,
Thank you for bringing the above complaint to our attention.
As the broker we do not have the authority to declined, authorise or overturn a claim should the claim be declined by the underwriters who are bound by the terms of the policy.
Please be advised that after investigation into your claim we have found that your handset was damaged in December 2014. The handset was only taken to MTN on the 08/04/2015 to be assessed and claim only submitted on 25 May 2015. Therefore the claim was declined for late submission.
The policy wording states:
Within thirty (30) days of the loss you must have supp**** all relevant
information and details of the claims we have asked you for or all benefits under
this policy will be forfeited.
You are welcome to contact the short term insurance ombudsman should you feel unfairly treated and wish to further dispute the outcome of the claim:
OMBUDS (***)
E-mail ***
Only the ombudsman has the authority to overturn the decision of the underwriter
Kind Regards
Pauline Goosen
***
Thank you for bringing the above complaint to our attention.
As the broker we do not have the authority to declined, authorise or overturn a claim should the claim be declined by the underwriters who are bound by the terms of the policy.
Please be advised that after investigation into your claim we have found that your handset was damaged in December 2014. The handset was only taken to MTN on the 08/04/2015 to be assessed and claim only submitted on 25 May 2015. Therefore the claim was declined for late submission.
The policy wording states:
Within thirty (30) days of the loss you must have supp**** all relevant
information and details of the claims we have asked you for or all benefits under
this policy will be forfeited.
You are welcome to contact the short term insurance ombudsman should you feel unfairly treated and wish to further dispute the outcome of the claim:
OMBUDS (***)
E-mail ***
Only the ombudsman has the authority to overturn the decision of the underwriter
Kind Regards
Pauline Goosen
***