1 reviews | Active since Jul 2011
Do you actually cover lost phones?
<p>Hi all,</p> <p> </p> <p>I left my phone in Uber trip home with my girlfriend accidentally. I only know that the loss occured in the uber because I was able to trace the phone leaving my house in the uber via google. ****il the battery died). I got hold of the uber driver eventually the next day and she could not locate the phone for me.</p> <p> </p> <p>I followed all the steps required to submit the claim and my claim was rejected under the exclusion rule:</p> <p> </p> <p>"Loss or damage arising from the MOBILE DEVICE where it is left unattended in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage"</p> <p> </p> <p>I have been mistreated since I had full cover and there is specific wording on the site stating I was covered for Loss /Theft.</p> <p> </p> <p>I would like to understand how this wording can exist along with the clause that prevents all successfull claims. </p> <p> </p> <p>How is it possible to loose a phone without leaving it unattended? </p> <p>If left unattended in private space surely the phone would be found.</p> <p> </p> <p>Do you ever accept claims for lost phones?</p> <p> </p> <p>I am very dissappointed. I was looking forward to extending my cover when I get a new phone.<br />Plus I already recommended you which I now have to backtrack.</p> <p><br />I hope we can turn this around otherwise I may have to take this further since your policy is misleading.</p> <p> </p> <p>Claim number 24HRFGW150030 </p> <p> </p>
Good Afternoon,
Thank you for bringing the below concerns to our attention,
I am sorry to hear about the loss of the handset. It is unfortunate that the policy does not cover loss in such occurrence's. 'left unattended in a public area'. The policy doest not cover a loss where the handset was left accidentally or intentionally in a public area.
Should a handset have been dropped without a client knowing and a loss occurred. This would be covered by the policy. example: client went jogging with the handset in her pocket and on her return home found that the handset was no longer in the jacket pocket. The handset was never placed exposed in a public area and then forgotten/ left unattended.
I hope that this answers your question with regards to covered loss claims.
I have added your complaint to the policy for reference should you further motivate the claim with the underwriter.
Kind Regards
Megan Hope
Claims Manager -Pinnacle Marketing
Good Afternoon,
Thank you for bringing the below concerns to our attention,
I am sorry to hear about the loss of the handset. It is unfortunate that the policy does not cover loss in such occurrence's. 'left unattended in a public area'. The policy doest not cover a loss where the handset was left accidentally or intentionally in a public area.
Should a handset have been dropped without a client knowing and a loss occurred. This would be covered by the policy. example: client went jogging with the handset in her pocket and on her return home found that the handset was no longer in the jacket pocket. The handset was never placed exposed in a public area and then forgotten/ left unattended.
I hope that this answers your question with regards to covered loss claims.
I have added your complaint to the policy for reference should you further motivate the claim with the underwriter.
Kind Regards
Megan Hope
Claims Manager -Pinnacle Marketing