Do not and I mean DO NOT ensure your devices with 24Hour Mobility

<p>Do not and I mean DO NOT ensure your devices with 24Hour Mobility Insurance Company.</p> <p> </p> <p>So here is my story...</p> <p> </p> <p>I had lost my cellphone and eported it to them. They gave me a new cellphone and it had faults in less than a week I even wonder if it was new(How convenient). They the took my phone in for repairs. Apparently my phone was ****** at a repair store that works together with 24Hour Mobility insurance. </p> <p> </p> <p>So here is my real frustration, it has been more than 8 weeks and I still do not have my phone, and mind you I am still paying my instanllments to 24Hour Mobility. They have abondoned me in the hands of their second and third parties and before I get feedback I constantly have to call and email to find out. All i get is we are still busy with the process. </p> <p> </p> <p>So once they send your phone for repairs the ball is in your court in order to get your device back. The number of people I have dealt with just to even send my phone in for repairs.</p> <p> </p> <p>1. Kayline (24Hour Mobility)</p> <p>2. Thabo (Their courier company)</p> <p>3. Fiona (Otel)</p> <p>4. Natalie (Repair store where my phone got ****** from)</p> <p> </p> <p>I was and I am still responsible for contacting all these people so I can get my phone back. As for Natalie, she doesnt even care. I will be posting screenshots of emails soonest.</p> <p> </p> <p>Oh and in addition, if you ever see a compliment on hello peter about them...they actually ask us to write about them initially when we deal with them. So dont get confused, they will actually email and call you to remind you to compliment them on hellopter (Just like other companies).</p> <p> </p> <p>24Hour mobility I actually just need my phone back, I am tired of dealing with your repair stores and courier companies. I was never told I will deal with them in my contract. I just need my phone back.</p> <p> </p>