BS
Boingotlo S
1 reviews | Active since Sept 2015
14 Sept 2015, 19:19
Dissatisfaction
I recently lost my phone, I then reported it to mtn the following day they blocked it but I was told to wait for an ITC number before I report the matter to the police and insurance the email with an ITC was sent to me 17 days later, I then filed a claim with my insurance , I was told to send a motivation for my delay I did but my claim was declined I've been paying this insurance accordingly yet they failed to help me, can you please assist me. Worst part I don't even know where their head office is located.
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Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
15 Sept 2015, 10:24Hello Boingotlo Sega,
Thank you for bringing the above matter to our attention,
Please be advised that in order to have a valid claim under this policy you need to forfill all of the policy obligations.
The policy wording states:
ii) Within 30 (thirty) days of the loss or damage you must have reported and
supp**** all relevant information and details of the claims we have
requested or your claim may be repudiated.
iv) In the event of ****** or lost MOBILE DEVICE you must report the
occurrence to the South African Police Services, within 48 hours and to any
other Police Service in any other country.
The underwriter is bound by the terms of the policy and determines the outcome of a claim based on the terms of the policy.
As the claim form was not submitted within 30 days from the date of loss nor the matter reported to the SAPS within 48 hrs they have declined the claim.
Should you have a valid motivation for not adhering to the terms above please forward these reasons to us at ***.
Alternatively a dispute can be taken to the short term insurance ombudsman who is there to ensure fair business practice within the industry
Kind regards
Megan Hope
***
Thank you for bringing the above matter to our attention,
Please be advised that in order to have a valid claim under this policy you need to forfill all of the policy obligations.
The policy wording states:
ii) Within 30 (thirty) days of the loss or damage you must have reported and
supp**** all relevant information and details of the claims we have
requested or your claim may be repudiated.
iv) In the event of ****** or lost MOBILE DEVICE you must report the
occurrence to the South African Police Services, within 48 hours and to any
other Police Service in any other country.
The underwriter is bound by the terms of the policy and determines the outcome of a claim based on the terms of the policy.
As the claim form was not submitted within 30 days from the date of loss nor the matter reported to the SAPS within 48 hrs they have declined the claim.
Should you have a valid motivation for not adhering to the terms above please forward these reasons to us at ***.
Alternatively a dispute can be taken to the short term insurance ombudsman who is there to ensure fair business practice within the industry
Kind regards
Megan Hope
***
24Hour Mobility Cellphone Insurance's reply15 Sept 2015, 10:24
Official
Hello Boingotlo Sega,
Thank you for bringing the above matter to our attention,
Please be advised that in order to have a valid claim under this policy you need to forfill all of the policy obligations.
The policy wording states:
ii) Within 30 (thirty) days of the loss or damage you must have reported and
supp**** all relevant information and details of the claims we have
requested or your claim may be repudiated.
iv) In the event of ****** or lost MOBILE DEVICE you must report the
occurrence to the South African Police Services, within 48 hours and to any
other Police Service in any other country.
The underwriter is bound by the terms of the policy and determines the outcome of a claim based on the terms of the policy.
As the claim form was not submitted within 30 days from the date of loss nor the matter reported to the SAPS within 48 hrs they have declined the claim.
Should you have a valid motivation for not adhering to the terms above please forward these reasons to us at ***.
Alternatively a dispute can be taken to the short term insurance ombudsman who is there to ensure fair business practice within the industry
Kind regards
Megan Hope
***
Thank you for bringing the above matter to our attention,
Please be advised that in order to have a valid claim under this policy you need to forfill all of the policy obligations.
The policy wording states:
ii) Within 30 (thirty) days of the loss or damage you must have reported and
supp**** all relevant information and details of the claims we have
requested or your claim may be repudiated.
iv) In the event of ****** or lost MOBILE DEVICE you must report the
occurrence to the South African Police Services, within 48 hours and to any
other Police Service in any other country.
The underwriter is bound by the terms of the policy and determines the outcome of a claim based on the terms of the policy.
As the claim form was not submitted within 30 days from the date of loss nor the matter reported to the SAPS within 48 hrs they have declined the claim.
Should you have a valid motivation for not adhering to the terms above please forward these reasons to us at ***.
Alternatively a dispute can be taken to the short term insurance ombudsman who is there to ensure fair business practice within the industry
Kind regards
Megan Hope
***