Disgusted by Pinnancle Marketing (Broker) for allowing 5 years of wrongful debits.

<p>Pinnacle Marketing/Constantia Discression</p> <p>--------------------------------------------------</p> <p>I recently was alerted to a debit of R96 that was recurring on my account for months. I used the FNB app to dispute the debit. A day afterwards I received an email from Pinnacle stating that my insurance is being cancelled. I did not understand this because I did have any cell phone insurance. I got in contact with Pinnacle and they stated that I had taken insurance in March 2009 and becuase I did not cancel the contract, they kept on debiting me for the past 89 months. (almost 7 years) They have since sent me policy documents confirming the above.</p> <p> </p> <p>My issues</p> <p>-------------</p> <p>Pinnacle have never sent me any policy renewal documents or any sort of communication from the date of inception knowing fully well that a lifespan for a cellphone contract is only two years. They have deliberately leveraged their relationship with MTN to bring on customers and thereafter do not inform customers when they upgrade. Because the amounts are below R100, we don't really take notice of it. Extremely disgusted with work ethic and values, they are actually a bunch of *******.</p> <p> </p> <p>I expect a full refund for every month after the 2 year life span which is 65 months at R96, which is an amount of R6240.</p> <p> </p>