Disappointing service

<p>I'm very disappointed in your service. I put in a claim for my device to be repaired and the 31st of May and my phone was collected but returned but had a fault. I then had to call in to find out if it was going to be fixed to only be told that it can't be repaired and needs to be replaced. So why was it given back to me if it wasn't fixed properly. So I was asked to pay a claim fee which I did. I then had to call you guys again to find out about my replacement phone which I was told you guys didn't have in stock anymore and another device would be ordered and delivered to me. I was assured that new device was ordered and would be delivered in 1-4 working days. So today is my 4th day and still no phone. So I call in and I am been told that the device they had ordered for me is out of stock. So why was it told that the device was ordered and would be delivered if you guys didn't even have in stock and why am I the phoning to get all this information. To make the matter worse you guys double debited my account but are giving me horrible service.</p>