DK
Dylan K

1 reviews | Active since Aug 2018

03 Aug 2018, 14:01

Disappointing 24 Hour mobility.

After being a loyal customer to 24 Hour Mobility for 3 years, never claiming once or missing a payment i get news when i do claim for a new phone when i really need it that my claim has been declined....

On Saturday night I was ****** of my cellphone in Johannesburg and was then de*****ed on my bank account where all my savings and bank acc funds were transferred out of my account leaving me with nothing.

I then put in a claim with 24 hour mobility to hopefully get a new phone as i took out insurance with them if a matter like this ever happens. My claim was denied and policy was cancelled.

Your service to your loyal customers is questionable and your integrity to people who pay you their hard earned money for insuring their cellphone for unfortunate circumstances is terrible. I will definitely not recommend your company to anyone and will definitely share my experience to my corporate contacts.

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply07 Aug 2018, 15:19
Official
Dear Dylan Kinnear, Thank you for bringing this matter to our attention. Kindly note this complaint was addressed via the Facebook complaint recieved. Kind regards, Lavona Sylvester Claims Team Leader - ***