1 reviews | Active since Jul 2016
Disappointed and need resolution
<p>I got a replacement unit from this company in May and a few weeks later the phone started acting up. When booking it in I advised them that I would like the device to be swapped out as it was still 2 months old. I got a response that the motherboard was replaced. I refuse to accept a 2 month old phone being fixed because according to CPA the unit can be replaced even after the 7 day pending on assessment. And the fact that a motherboard was replaced means that they had given me a faulty phone in the first place. Please resolve.</p>
Dear Mr S Makubalo
Please be advised that the claim that you are referring to is under your warranty and not under the 24hr Mobility policy. Please be advised that your 24hr Mobility policy was cancelled in May 2016 as per your request.
The supplier has advised us that the handset was received after the 7day out of box period and has subsequently been repaired. This is the warranty cover supp**** and the supplier has fulfilled their obligations as per the warranty perimeters. They have advised that no replacement will be issued and that the repaired handset will be sent to you and will remain under warranty with the supplier.
Please be advised that this is a warrenty matter and does not fall under the insurance policy. Once the handset was replaced by the underwriter the obligations of the claim replacement had been fulfilled.
Kind Regards
Megan Hope
Claims Manager – Pinnacle Marketing
086 **********
Dear Mr S Makubalo
Please be advised that the claim that you are referring to is under your warranty and not under the 24hr Mobility policy. Please be advised that your 24hr Mobility policy was cancelled in May 2016 as per your request.
The supplier has advised us that the handset was received after the 7day out of box period and has subsequently been repaired. This is the warranty cover supp**** and the supplier has fulfilled their obligations as per the warranty perimeters. They have advised that no replacement will be issued and that the repaired handset will be sent to you and will remain under warranty with the supplier.
Please be advised that this is a warrenty matter and does not fall under the insurance policy. Once the handset was replaced by the underwriter the obligations of the claim replacement had been fulfilled.
Kind Regards
Megan Hope
Claims Manager – Pinnacle Marketing
086 **********