Disappointed and angry

I lost my cellphone 4 weeks ago and made a claim with 24 hour mobility. I paid access on time 2015/09/25 and was contacted by John Maher that my claim was processed and will receive a new phone within 3 days.<br> 2015/10/02 i sent a email to John,John responded that he put through a request to their logistics & advised that he will send me a waybill number to follow up with Blue Line Express. I called again 2015/10/05 spoke to Jabu, she advised the phone was sent to courier , said a sms was sent to me. I told her i did not receive a sms, asked her to confirm my numbers my contact numbers were captured incorrectly. I then called Blue line was transferred to a gentleman, he advised i will get my phone 2015/10/06. Yesterday 2015/10/07 someone from Blue line called me at about 10:25 advising that he is at my work reception. I signed for the phone but when i opened the bag, the cellphone box was FILTHY AND UNSEALED. The phone had finger prints and there is a active gmail account [Email Removed] there's pictures taken with the phone. told john about this, he told me he escalated & i am still waiting. can they fetch the phone & deliver another one today. i CANNOT WAIT ANOTHER 7 days.