Disappointed after a good start

<p>on friday i received my replacement phone after i claimed for a lost phone, however my old phone was a dual sim but the replacement phone is only one sim, this in my view contravention of their own policy which sates that they will replace you with the same phone. now i am supposed to buy a second phone for my second sim card .</p> <p> </p> <p>after sending the email to their team , and calling i have not yet got communication as to how this will be resolved . very disappointed after a very promising start. </p>