DELAY IN DELIVERING THE PHONE

I lost my phone on 23rd Dec 2015 then reported the incident 24th Dec 2015 then was approved within hours which was great news for me but little did i know that they do not work with retailers & they have a supplier whom they order from & was told the supplier resumes business as usually on Mon 28 Dec 2015. My order was placed on the 28-12-2015 however i have been calling to hear if supplier have given them feedback & all i am getting is no response from supplier & you might receive the handset within 1-5 working days. If the supplier takes its time to give feedback it also adds on the days of delay for delivery also as this is taking way too long. <br> <br> Had they had a retailer i would have gotten my handset within the same day they approved it. Or give me the details of the supplier address with a letter to go get the handset myself & i do not wait for the delivery. I feel is a disservice to clients to be on a standby like this with so much delays as mostly i use my phone to transact on the bank with it. I am not happy with service of waiting for a period of time to wait for longer days as if the claims is for a new car. Please i need my handset even if i can go collect it.