1 reviews | Active since Sept 2016
DECLINED CLAIM
<p>I have a policy with 24hr mobility , my phone was fixed my them last year. The phone screen started lifting from the corner but the phone was fully functional , 24 hr mobility wants me to explain what happened to the the phone when i should be asking them why their replaced screen is lifting without being fiddled with . On the 08/09 the screen went blank that is the date the damage occured on the phone , i put in a claim which was declained stating i must take the phone back to the service provider . The service provider warranty explicty states that should the phone be opened it is out of their warranty . The reason the phone is insured is because telkom does not insure Iphone and i'm not willing to pay for a phone that is not working . I don't understand thereason for decline and i'm very unhappy as the blacked out screen is a screen that was put in by 24hr mobility now they come and say they don't fix mechanical problems . Very terrible service if you ask me </p>
Dear REFRAPHELA,
Please be advised that there is a 6 month warranty on all repairs for accidental phyical damage to a handset. As your previous claim was 24/10/2015, the warrany of that repair has expired.
When speaking to the underwriter 08/09/2016, you advised that you dropped the handset April 2016 and this is what caused the current damage to your handset (the screen lifting and going blank).
Please be advised that the policy wording states: In the event of a claim in terms of the policy, within 30 days of the loss or damage you must have reported and supp**** all relevant information and details of the claims we have requested or your claim may be repudiated.
As the incident occured April 2016 and the claim was only submitted 08/09/2016, the claim has being declined for late submission.
The underwriter will also be supplying you with a repudiation letter further detailing the reason for declination as stated above.
Kind Regards,
Chanel du Plessis Claims Supervisor
Dear REFRAPHELA,
Please be advised that there is a 6 month warranty on all repairs for accidental phyical damage to a handset. As your previous claim was 24/10/2015, the warrany of that repair has expired.
When speaking to the underwriter 08/09/2016, you advised that you dropped the handset April 2016 and this is what caused the current damage to your handset (the screen lifting and going blank).
Please be advised that the policy wording states: In the event of a claim in terms of the policy, within 30 days of the loss or damage you must have reported and supp**** all relevant information and details of the claims we have requested or your claim may be repudiated.
As the incident occured April 2016 and the claim was only submitted 08/09/2016, the claim has being declined for late submission.
The underwriter will also be supplying you with a repudiation letter further detailing the reason for declination as stated above.
Kind Regards,
Chanel du Plessis Claims Supervisor