DECLINE CLAIMS FOR NO REASON

I would highly not recommend insuring with this company. As of late they are declining claims on baseless reasons.

I submitted a claim for a ****** phone device which occurred during a break in at my apartment. I contacted their consultant who was not only rude but also flat out refused my claim on the call. The basis being that there was no forcibly entry. I explained extensively that there was forcibly entry and that I caught the intruder in the act which adds to the violent nature of the crime, yet they still refused to approve my claim. They insisted that the windows that the intruder entered in should have been broken, meaning that they require their clients to be harmed first to consider doing anything. On top of that, nowhere in their policy schedule does physical damage to property constitute a requirement for forcible entry. After consulting with various sources including officials it was confirmed that in fact this constituted forcible and violent entry. I explained all of this to them and when they no longer had an argument to decline my claim I received an email from a Sanele Mdliva with one line stating that my claim is still declined despite the long emails I sent explaining the nature of the crime and that it is covered by the policy.

They are extremely unprofessional and I would remmend you cancel your policy with them ASAP because declining claims with no basis has been something that has been commonly occurring with them with no basis.