Decline claim
<p>I was ****** and I tried claiming but all they said was that my phone was off.. I see the policy wording says they don't cover if you change your sim card my phone had a battery problem for quiet some time yes when I was ****** my phone was off... </p> <p> </p> <p>Suddenly they my claim is declined if I had lost my simcard I understand I can even show the alternative phone I use when my phone died from time to time. But i know that not even once have I put any other sum card in my phone. They just want cheat us.. </p>
Dear Ursula,
Thank you for raising your concerns with us.
Please note the policy Exclusion: Loss of or damage to the Equipment whilst it is being used in conjunction with any other MSISDN unless authorized by the Administrator and such authorization has been noted in the policy.
As per our telephonic discussion - you advised that you have spoken to the underwriter who requested proof that you were using the insured number in the handset at date of incident.
The underwriter will be able to review the claim once this has been received.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Ursula,
Thank you for raising your concerns with us.
Please note the policy Exclusion: Loss of or damage to the Equipment whilst it is being used in conjunction with any other MSISDN unless authorized by the Administrator and such authorization has been noted in the policy.
As per our telephonic discussion - you advised that you have spoken to the underwriter who requested proof that you were using the insured number in the handset at date of incident.
The underwriter will be able to review the claim once this has been received.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***