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<p>In 2011, Pinnacle Marketing starting debiting me for insurance premiums in respect of a cell phone for which I did not knowingly request insurance.</p> <p> </p> <p>In 2017 they were still debiting my account - four years after the cell phone contract in question expired and long after the phone itself had been thrown away.</p> <p> </p> <p>The value of the premiums deducted comes to well over double the value of the phone.</p> <p> </p> <p>And now they are stalling on refunding the money they helped themselves to over the years.</p> <p> </p> <p>Shame on you.</p>
Good Day Mr C Lewis,
I firstly want to apologise for the inconvenience that you experienced regarding the Insurance Policy.
Please find that the query was escalated to the Underwriters and I will request that the Team Leader which queried with the Underwriters that she communicate with you regarding the feedback received this afternoon.
I once again apologise for any inconvenience caused.
Yours Sincerely
Valencia Steph**** (Queries Supervisor)
Good Day Mr C Lewis,
I firstly want to apologise for the inconvenience that you experienced regarding the Insurance Policy.
Please find that the query was escalated to the Underwriters and I will request that the Team Leader which queried with the Underwriters that she communicate with you regarding the feedback received this afternoon.
I once again apologise for any inconvenience caused.
Yours Sincerely
Valencia Steph**** (Queries Supervisor)
Pinnacle refunded my premiums in full. Thanks to them.
Thanks to FNB for drawing my attention to the debit order.
Seems some checks and balances need to be put into place to ensure that insurance isn't automatically added to cell phone contracts, and to ensure that they don't outlive the phone in question.
Pinnacle refunded my premiums in full. Thanks to them.
Thanks to FNB for drawing my attention to the debit order.
Seems some checks and balances need to be put into place to ensure that insurance isn't automatically added to cell phone contracts, and to ensure that they don't outlive the phone in question.