customer negligence

<p>I submited a claim about 2 month ago , I have send numerus emails trying to find out what going on with my claim , I have called the cal centre several times but still no joy . I only recieved a 1 email from : Tamsyn Scheepers who said I can communicate with him diretly and this was on the 04/01/2017 but till today he has not helped me , I have send him 3 email after this but still no respond , yet the debit my account every month without any fail or delay and I make sure that they get funds but when I comes to them keep their end its a mission . I cant believe the tratment Im recieving</p>