Complaint Review

I have since made a claim for my A31 Dual SIM on the 6th of September to this day I haven't been assisted. 1. My claim was pending approval because I had to go to my service provider to block the SIM2 slot. I went to my service provider and they said that it is not possible to block the second SIM slot because the device operates on 1 IMEI number; that's when they sent an email to confirm that and I subsequently forwarded the email to the insurer. A day later I was told that my claim was approved. 2. A week later I was told that the device I was using is discontinued and as per the contract they'd get me a similar phone with similar features. 3. Few days later they called and said they are offering me an upgraded A32 dual SIM but I'd have to pay an additional amount to the excess fee that I had already paid. I did so because I mean it is an upgrade after all. I actually paid the following day from when they gave me that offer. 4. Since then they have never called to give me an update. I had to consistently call hoping for something concrete but I'd get different stories from different agents. 5. Today on the 29th, I am told that the A32 that I have paid for a day later when they told me it was available is no longer available. apparently I have to pay yet another additional amount to get an A32 5G because they do not have a standard A32 in stock. alternatively, they are offering me an A22 which would mean that they return the additional amount that I have initially paid. How do I even move from an A31 to an A22 when the contract clearly stipulates that they'd give me a device of the same value and features.?? to start with A31 is 128GB ROM and A22 is 64GB ROM, this shouldn't even be an option.

I'm very very disappointed with the service.