dM
dumisani M
1 reviews | Active since May 2015
07 May 2015, 11:16
Complain denied
My phone screen cracked and I submitted a claim of my damaged mobile phone to the insurance yesterday, and a consultant phoned me today saying that, the claim is denied because of the sim card I was using at the time of the damage it was not insured, but according to the copy of policy I have it doesn't indicate what they are telling me.<br> Can you please assist me with that.
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24Hour Mobility Cellphone Insurance's replyOfficial
07 May 2015, 12:06Hello tumi1801,
Please be advised that after investigation into your claim we have found that another number other than that of the number(s) listed on your policy schedule was used in the handset at date of incident
Please see below the policy wording states:
It is important to note that your HANDSET or MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with the TELEPHONE number listed on your Schedule.You can change your cell phone number at any time but your HANDSET or MOBILEDEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
Please be advised that your policy schedule and policy wording was sent through via sms with a link to it on the 10/07/2014.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
Please be advised that after investigation into your claim we have found that another number other than that of the number(s) listed on your policy schedule was used in the handset at date of incident
Please see below the policy wording states:
It is important to note that your HANDSET or MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with the TELEPHONE number listed on your Schedule.You can change your cell phone number at any time but your HANDSET or MOBILEDEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
Please be advised that your policy schedule and policy wording was sent through via sms with a link to it on the 10/07/2014.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
24Hour Mobility Cellphone Insurance's reply07 May 2015, 12:06
Official
Hello tumi1801,
Please be advised that after investigation into your claim we have found that another number other than that of the number(s) listed on your policy schedule was used in the handset at date of incident
Please see below the policy wording states:
It is important to note that your HANDSET or MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with the TELEPHONE number listed on your Schedule.You can change your cell phone number at any time but your HANDSET or MOBILEDEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
Please be advised that your policy schedule and policy wording was sent through via sms with a link to it on the 10/07/2014.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
Please be advised that after investigation into your claim we have found that another number other than that of the number(s) listed on your policy schedule was used in the handset at date of incident
Please see below the policy wording states:
It is important to note that your HANDSET or MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with the TELEPHONE number listed on your Schedule.You can change your cell phone number at any time but your HANDSET or MOBILEDEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
Please be advised that your policy schedule and policy wording was sent through via sms with a link to it on the 10/07/2014.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***