sM
samukelo M
1 reviews | Active since Jan 2018
15 Nov 2018, 21:58
Claim unapproved
Pinnacle marketing and mtn insurance are ********. I have been paying my cellphone insurance for months without fail and now that i am claiming for my phone they are telling me i have outstanding premiums. When i offer to send them my bank statements reflecting the payments they refuse stating that mtn has to confirm. When i call enquiring about this from mtn they told me that my account, yet pinnacle marketing is waiting for confirmation from mtn regarding my premiums. I extremely unhappy about this mess.
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24Hour Mobility Cellphone Insurance's replyOfficial
17 Nov 2018, 10:36Dear Samukelo Mntambo,
Thank you for bringing this to our attention. Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards, Lavona Sylvester Claims Team Leader – ***
Thank you for bringing this to our attention. Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards, Lavona Sylvester Claims Team Leader – ***
24Hour Mobility Cellphone Insurance's reply17 Nov 2018, 10:36
Official
Dear Samukelo Mntambo,
Thank you for bringing this to our attention. Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards, Lavona Sylvester Claims Team Leader – ***
Thank you for bringing this to our attention. Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards, Lavona Sylvester Claims Team Leader – ***