1 reviews | Active since Oct 2017
Claim Rejected With No Proof To Provide.
I recently spoke to one of your representatives regarding the SMS we received for the rejection of the claim on Samsung S6 Cellphone. As per the telecom your representative advised that the reason for the claim not being approved is that the sim card ending with 7038 was in the phone last in April 2017.
THE SIM CARD HAS NEVER BEEN REMOVED OUT OF THE CELLPHONE.
When asked for proof of the allegation from your representative he could not provide it.
We ask that you provide proof of this allegation ASAP. We will escalate this matter to the ombudsmen if it does not get resolved within the next 24 hours and feedback is not provided on this claim.
We will also hand in the cellphone to an approved forensic investigator. All cost will be incurred to you.
Good day Raynard Nieuwoudt,
Thank you for bringing this to our attention.
Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Lavona Sylvester
Claims Team Leader – ***
Good day Raynard Nieuwoudt,
Thank you for bringing this to our attention.
Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Lavona Sylvester
Claims Team Leader – ***