nV
ntombifuthi V
1 reviews | Active since Mar 2011
29 Apr 2015, 17:18
Claim rejected
My husband and I have our cellphones insured with 24hr mobility. They refuse to pay for cracked screen. Initially they said the phone wasn't insured after he upgraded we had informed them of the upgrade. Then they said his simcard wasn't in his phone when it fell. It was he was on call. He filled in details of incident only moved the sim once he had filed a claim he is a doctor he can't not have a phone. They say have records from man to prove this. He went to MTN and MTN have no such records. He called them again yesterday with that info and they rejected his claim. We really need someone to look into this. It's an iphone6
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24Hour Mobility Cellphone Insurance's replyOfficial
30 Apr 2015, 10:35Hello futhi19,
Thank you for bringing the matter to our attention.
Please see the below references to the policy wording:
1. Upgrades
*It is your responsibility to notify Pinnacle Marketing (PTY) Ltd in writing of any change or upgrade of your MOBILE DEVICE covered by this policy. Should you not have provided us with the upgraded MOBILE DEVICE prior to a claim occurring all benefits under this policy shall be forfeited.
2. Sim Usage
*It is important to note that your MOBILE DEVICE is only covered whilst being used with theSIMCARD encoded with the TELEPHONE number listed on your Schedule.
You can change your cell phone number at any time but your MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change
I have tried to locate the policy using the details provided in the complaint however I am unable to locate the policy.
I will email you directly to request further details in order for me to locate the policy and further look into the claim
Kind Regards,
Chanel du Plessis
***
Thank you for bringing the matter to our attention.
Please see the below references to the policy wording:
1. Upgrades
*It is your responsibility to notify Pinnacle Marketing (PTY) Ltd in writing of any change or upgrade of your MOBILE DEVICE covered by this policy. Should you not have provided us with the upgraded MOBILE DEVICE prior to a claim occurring all benefits under this policy shall be forfeited.
2. Sim Usage
*It is important to note that your MOBILE DEVICE is only covered whilst being used with theSIMCARD encoded with the TELEPHONE number listed on your Schedule.
You can change your cell phone number at any time but your MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change
I have tried to locate the policy using the details provided in the complaint however I am unable to locate the policy.
I will email you directly to request further details in order for me to locate the policy and further look into the claim
Kind Regards,
Chanel du Plessis
***
24Hour Mobility Cellphone Insurance's reply30 Apr 2015, 10:35
Official
Hello futhi19,
Thank you for bringing the matter to our attention.
Please see the below references to the policy wording:
1. Upgrades
*It is your responsibility to notify Pinnacle Marketing (PTY) Ltd in writing of any change or upgrade of your MOBILE DEVICE covered by this policy. Should you not have provided us with the upgraded MOBILE DEVICE prior to a claim occurring all benefits under this policy shall be forfeited.
2. Sim Usage
*It is important to note that your MOBILE DEVICE is only covered whilst being used with theSIMCARD encoded with the TELEPHONE number listed on your Schedule.
You can change your cell phone number at any time but your MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change
I have tried to locate the policy using the details provided in the complaint however I am unable to locate the policy.
I will email you directly to request further details in order for me to locate the policy and further look into the claim
Kind Regards,
Chanel du Plessis
***
Thank you for bringing the matter to our attention.
Please see the below references to the policy wording:
1. Upgrades
*It is your responsibility to notify Pinnacle Marketing (PTY) Ltd in writing of any change or upgrade of your MOBILE DEVICE covered by this policy. Should you not have provided us with the upgraded MOBILE DEVICE prior to a claim occurring all benefits under this policy shall be forfeited.
2. Sim Usage
*It is important to note that your MOBILE DEVICE is only covered whilst being used with theSIMCARD encoded with the TELEPHONE number listed on your Schedule.
You can change your cell phone number at any time but your MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change
I have tried to locate the policy using the details provided in the complaint however I am unable to locate the policy.
I will email you directly to request further details in order for me to locate the policy and further look into the claim
Kind Regards,
Chanel du Plessis
***