Claim Rejected

Dropped the device, there was no physical damage on the device, when I got to work the battery had drained from 100% when I left the house to 20% and it wouldn’t charge pass 20%. I took it to the apple store in Westgate(Bedford view) on the Saturday (28/10/17) I was told the battery needs to be replaced but they do not replace for the iPhone 6 because it’s out of production. I then took it to the apple doctor in Bedford to have the battery replaced on the 31st of October , that’s when I was informed that the battery is fine it’s the power model that is faulty and they cannot replace it. The technician informed me that he ordered the part that needs to be replaced but had not got a response from the main office, so I left it there until the 12th of Dec after they'd informed they would not supply the part.

I got back the device from the Apple doctor, tried getting it repaired at iFix was told the same story, only then I submitted a claim, kept sending emails for a week funny enough no one was receiving, eventually they receive my mail and tell me the claim was rejected because I submitted after 30Days. When I state my case to Pamella which she was not even interested in hearing what I had to say, that I would have rather have it repaired at apple doctor that claimed it and payed access because I had already booked it in for a battery replacement only to find that it was damaged from the fall.