CLAIM REJECTED

I am a MTN customer, I upgraded on my contract last year and took a iPhone 6 on the contract, I also opened a new data contract on top of the old contract (also in my own name), at that time i was a Autopage customer in Mall **********

The consultant assisting me opened the phone box and helped me to insert the sim card into the new phone, fully aware of the fact that the new phone will not be used on my existing contract but on the new data contract.

I decided to take out insurance on this phone being so expensive. I asked her if the insurance will cover any claims even if I used another number. Her answer was, that it is about the phone not about the sim inserted, and that I can use any sim in that phone and that the insurance will still cover it.

Why will I purchase a phone, insure it and use another sim if I knew the insurance will not cover any claims.

I wasted more than a year’s insurance premiums!!!!!

The phone was ****** a week ago and the claim was rejected, due to a consultant at Autopage not doing her job.

Both numbers are on my name and paid by me, I paid my insurance every month without any questions, believing I was covered.

I need this insurance to be cancelled immediately!!!

And I will take this matter further.