Claim in for a month and NO response despite numerous efforts to contact them

<p>I put in a claim for my cellphone’s screen that is broken. This has been ongoing since December. After sending everything in I received a message to contact them and when I did I was asked to send the EMEI number and ID copy which I had already sent. I promptly resent and that is the last I have heard despite sending at least 6 emails.</p> <p> I have tried phoning but when after 10 minutes waiting I have only moved 5 or 6 places in the queue and I’m still number 20 it would be cheaper for me to just repeat the phone myself. If there is a problem with the claim I have no idea because no-one has had the decency to contact me. I know I am not always available by phone (I work in the bush) but they could always email me. </p> <p> </p> <p>Simlpy useless! I will cancel and sadly all the money I paid to them was for nothing! </p> <p> </p> <p> </p> <p> </p> <p> </p>