Claim hasn't been Processed in three Weeks

<p>I Lost my Phone on the 29th of December 2016. I got the claim form from the internet, filled the phone, went to the police, blocked the sim and all the things required and sent back all the documents to the claims department on the 29th of December 2016. </p> <p> </p> <p>on the 30th December 2016 at 10:52 I got an sms letting me know that my claim was registered and that a friendly consultant will call me. On Wed the 4th of Jan 2017, i called the call centre as I had not received any call. I was advised that they tried to call me and couldn’t get through. I asked what number they called me on and it appeared that they miss read a number on the details provided. I then gave them the correct number. I then called again on Friday the 6th as I still didn’t receive any call. I was advised that they have sent another mail and placed a note asking that I be called. </p> <p> </p> <p>On the 10th, I called the call centre again as I still hadn’t received a call from the friendly consultant. I spoke to a lady called Lavona Sylvester. She emailed the person handling my claim by the name of Pamella Stone and copied her team leader Megan Hope. </p> <p> </p> <p>I called again on the 12th of January as I still hadn’t received any call and was advised that another mail will be sent to the two supposedly friendly consultant. </p> <p> </p> <p>It’s the 13th of Jan 2017 and I still haven’t received any call. And yet, soon they will debit my account for the premium. </p> <p> </p> <p>So, I don’t know what to do anymore. I want to get the claim processed so I can cancel my policy with them. </p> <p> </p> <p>Frustrated Client.</p> <p> </p>