1 reviews | Active since Jun 2015
claim for lost cellphone I'm not happy with respon
I have been on 24 mobility insurance for 16 months and its my first claim after i have lost my phone, i submitted in the claim form then i was told the excess fee will R1000, I questioned that i was told the excess fee is 10% of the value of my phone. Now i'm told they will be replacing my samsung note 10.1 2014 edition with - SAMSUNG T815 TABLET 9.7 INCH LTE or SAMSUNG P555 TABLET WITH S PEN<br> and APPLE I-PAD AIR 16GB which they are not the same value as my lost phone, I was using a note not a tablet and now i'm offered a tablet which is less than the value of the phone i was using. And according to the insurance policy in the event of a loss I need to be left in the same position as I was in the beginning of the period of insurance. I have sending email no one is responding directly to my concerns regarding my claim<br>
Thank you for bringing the above matter to our attention.
I am sorry to hear that you have not received any feedback on your emails sent and that you are unhappy with the replacement options given to you.
Please be advised that the device you originally insured (SAMSUNG GT-P6050) has being discontinued and is no longer available - this is the reason for the underwriter supplying you with 3 alternate replacement options within your price bracket.
I will however be escalating the above complaint through to management at the underwriters office for investigation and review; feedback will be supp**** upon completion of review.
Kind Regards,
Chanel du Plessis
***
Thank you for bringing the above matter to our attention.
I am sorry to hear that you have not received any feedback on your emails sent and that you are unhappy with the replacement options given to you.
Please be advised that the device you originally insured (SAMSUNG GT-P6050) has being discontinued and is no longer available - this is the reason for the underwriter supplying you with 3 alternate replacement options within your price bracket.
I will however be escalating the above complaint through to management at the underwriters office for investigation and review; feedback will be supp**** upon completion of review.
Kind Regards,
Chanel du Plessis
***