DM
Dineo M
1 reviews | Active since Nov 2010
23 Mar 2015, 15:02
CLAIM DECLINED
Iwas told its due to fact that i lost phone in public.
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24Hour Mobility Cellphone Insurance's replyOfficial
23 Mar 2015, 16:37Hello mgift,
Please be advised that the policy does not cover loss when the handset is left exposed in a public area. This is why you where advised that this is the reason for the declination of the claim.
The policy wording states:
You are not covered for
ix) Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
This is a specific exclusion on the policy and as your handset went missing when left unattended in a public area the underwriter, who is bound by the terms of the policy,has declined your claim.
Should you feel unfairly treated or wish to take this matter further you would need to contact the short term insurance ombudsman for assistance.
As the broker we do not have the authority to over turn the decision of the underwriter.
kind Regards
Megan Hope
***
Please be advised that the policy does not cover loss when the handset is left exposed in a public area. This is why you where advised that this is the reason for the declination of the claim.
The policy wording states:
You are not covered for
ix) Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
This is a specific exclusion on the policy and as your handset went missing when left unattended in a public area the underwriter, who is bound by the terms of the policy,has declined your claim.
Should you feel unfairly treated or wish to take this matter further you would need to contact the short term insurance ombudsman for assistance.
As the broker we do not have the authority to over turn the decision of the underwriter.
kind Regards
Megan Hope
***
24Hour Mobility Cellphone Insurance's reply23 Mar 2015, 16:37
Official
Hello mgift,
Please be advised that the policy does not cover loss when the handset is left exposed in a public area. This is why you where advised that this is the reason for the declination of the claim.
The policy wording states:
You are not covered for
ix) Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
This is a specific exclusion on the policy and as your handset went missing when left unattended in a public area the underwriter, who is bound by the terms of the policy,has declined your claim.
Should you feel unfairly treated or wish to take this matter further you would need to contact the short term insurance ombudsman for assistance.
As the broker we do not have the authority to over turn the decision of the underwriter.
kind Regards
Megan Hope
***
Please be advised that the policy does not cover loss when the handset is left exposed in a public area. This is why you where advised that this is the reason for the declination of the claim.
The policy wording states:
You are not covered for
ix) Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
This is a specific exclusion on the policy and as your handset went missing when left unattended in a public area the underwriter, who is bound by the terms of the policy,has declined your claim.
Should you feel unfairly treated or wish to take this matter further you would need to contact the short term insurance ombudsman for assistance.
As the broker we do not have the authority to over turn the decision of the underwriter.
kind Regards
Megan Hope
***