1 reviews | Active since Mar 2015
claim declained
Claim number: 24HRFGW134017<br> <br> I lodge a claim yesterday on the 10 March 2015 with your company about my phone being damaged and the response that I got from the claims department this morning on the 11 March 2015 was that my claim has been declined reason being, that I was not using my phone at the time of the incident. My question to the lady was that when I took out the insurance it was never stated that I should be always using the phone. I even have a copy of the contract and that clause is not stated in the contract. <br> <br> The lady that was assisting me told me that an SMS was send to me sometime in July 2014, but I never received such SMS and had also not received any formal documentations that state the changes to the contract. <br> <br> Would you please resolve this matter out. <br> <br> Regards <br> <br> Sibongile Mtsweni<br>
Thank you for bringing the above matter to our attention.
The claim was declined for the cellphone number not being used in the handset that was specified on the policy. Please see policy wording below:
It is important to note that your HANDSET or MOBILE DEVICE is only covered whilst being
used with the SIMCARD encoded with the TELEPHONE number listed on your Schedule.
You can change your cell phone number at any time but your HANDSET or MOBILE DEVICE
will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the
change.
We are currently investigating into the matter for you and a response will be provided to the above email address with regards to the communications that were sent out.
The response will be sent out in due course
If you have any queries you can contact me.
Kind Regards,
Pauline Goosen
***
Thank you for bringing the above matter to our attention.
The claim was declined for the cellphone number not being used in the handset that was specified on the policy. Please see policy wording below:
It is important to note that your HANDSET or MOBILE DEVICE is only covered whilst being
used with the SIMCARD encoded with the TELEPHONE number listed on your Schedule.
You can change your cell phone number at any time but your HANDSET or MOBILE DEVICE
will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the
change.
We are currently investigating into the matter for you and a response will be provided to the above email address with regards to the communications that were sent out.
The response will be sent out in due course
If you have any queries you can contact me.
Kind Regards,
Pauline Goosen
***