change of agreed excess amount

<p>i would like to lay a complaint, on thursday i recieved a call from your agent John Maher to advise me that my devise is BER so they will give me a replacement phone and sent me the account numbers that i would need to pay the excess into of r150 of which they even sent me in writing by your two agents Mamotea and John.</p> <p>after having to go borrow money so i can pay the r150 as they requested of which i did, and i have called to ask if the money reflects of which i was advised that it does reflects and all is in order</p> <p>now i get a call that i need to pay more money or i wont get the replacement phone,<br />is that how you do business? give clients wrong information and hope and later on come demand more than the agreed amount?</p> <p>im approaching the third week without a phone and its really straining to live without a phone that has been insured and being paid every month.</p> <p>please assist i really need a phone and i dont have the money that you are requesting at the moment and i desparately need a phone</p>