1 reviews | Active since Jul 2013
Cell phone nightmare
I replaced cell phone was booked for repaired through 24 hour mobility. I was insured with 24 hour, I stayed 2 months ago without a cell phone -the supplier 24 hour is using are the worse I've seen.24 hour mobility don't care to make sure I get my device back or to follow up with them and they are the one that connected me with the supplier but now they pulled back. They send me used cell phone with too much faulty. Its either the device is scratched like its been used for 5years,or the speaker is not working or the keypad, over the past 2 months they've done nothing but making my life a leaving hell.im very affected as I can live without a cell phone. No one seems to be taking responsibility of this and I am taking this further with ombuds and all media I can get hold of.at the end of the day you will be expose and ill finally have what I deserve. since no one is willing to end this.
I am sorry to hear of your dissatisfaction as we never wish for our clients to feel this way, but I can assure you that we have done all we can to assist with the warranty issue you are experiencing
The supplier has arranged for collection of the handset and has also provided you with a loan unit while the handset undergoes assessment.
The issue you are experiencing on the phone is covered under the warranty of the handset and is not an insured peril. This means that the problem on the handset can only be resolved by the supplier directly as it falls under the warranty of the handset
In order to try resolve the matter, I will be escalating the above complaint to management at the underwriters office for further investigation into the matter and request for them to revert back to you with feedback
Kind Regards,
Chanel du Plessis
***
I am sorry to hear of your dissatisfaction as we never wish for our clients to feel this way, but I can assure you that we have done all we can to assist with the warranty issue you are experiencing
The supplier has arranged for collection of the handset and has also provided you with a loan unit while the handset undergoes assessment.
The issue you are experiencing on the phone is covered under the warranty of the handset and is not an insured peril. This means that the problem on the handset can only be resolved by the supplier directly as it falls under the warranty of the handset
In order to try resolve the matter, I will be escalating the above complaint to management at the underwriters office for further investigation into the matter and request for them to revert back to you with feedback
Kind Regards,
Chanel du Plessis
***