1 reviews | Active since Jul 2011
Cell phone insurance claim Declined unfairly...
<p>Good day</p> <p> </p> <p>I have been paying insurance on my MTN cellphone contract for 24 months. In November 2016 I put a claim forward for a lost phone. Around the same time, Pinnacle marketing took over from MTN insuarance and had to handle all pending queries. I was requested to foward my contract which clearly stipulated that no specific number was set/linked to the lost handset. 4 months later, Pinnacle refuses to give me proper feedback. To make matters worse I have escalated the matter many times to various people but none even acknowldges receipt of the email, nor do they bother to respond. </p> <p> </p> <p>I further requested for the insurance premium to be terminated since I no longer have the handset, but my account continues to be billed for insurance. </p> <p> </p> <p>Regards</p>
Dear Gilian Lesego,
Thank you for bringing this to our attention.
Please be advised that as the broker, we do not process the claim - approve or decline the claim - thus we have submitted a request to the underwriter to have the claim reviewed.
The above complaint will also be escalated to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Chanel du Plessis
Claims Supervisor – ***
Dear Gilian Lesego,
Thank you for bringing this to our attention.
Please be advised that as the broker, we do not process the claim - approve or decline the claim - thus we have submitted a request to the underwriter to have the claim reviewed.
The above complaint will also be escalated to management at the underwriters office for review and investigation.
Once the investigation is completed feedback will be provided.
Kind Regards,
Chanel du Plessis
Claims Supervisor – ***
Almost two weeks since Chanel Du Plessis commited to look into this matter, I continue to wait. No updates, no feedback...
Meanwhile my account continues to be debited with the premium which I have requested several times to be cancelled!!!
Almost two weeks since Chanel Du Plessis commited to look into this matter, I continue to wait. No updates, no feedback...
Meanwhile my account continues to be debited with the premium which I have requested several times to be cancelled!!!