Cell phone Claim poorly proceesed and lost

I've made a claim in the beginning of March 2015 for a lost cell phone. I've submitted all the requested information to the insurance company and the claim was processed but now I have been struggling to receive my cell phone which was sent to the Couriers to deliver and it is said that my cell phone was not delivered due to the wrong address which I'm failing to understand because the same address I have been using for years to receive my consignments. I phoned to give them my work address I was told they will deliver and the couriers did not. I called on the 23/4/2015 I was told my cell phone is lost by Couriers. I've been calling and the couriers and no one wants to take responsibility of the lost cell phone.<br> <br> I leave the responsibility with the company that I have insured my cell phone with to take the responsibility to ensure that I get my cell phone back because I pay my monthly premiums without defaults and I'm very upset in the manner which this claim was handled and the poor service from 24Hour Mobility and Courier Guy. The 24hOUR mobility claim reference is 24HRFGW197765/1 AND Courier Guy reference TCG *** <br> <br> Regards,<br> K Cele<br> [Email Removed]