1 reviews | Active since Jan 2017
Cell Phone Claim
<p>I have had my cell phone insured with Pinnacle Marketing for a period of 15 montrhs, The Cell phone stopped working and will not switch on, I lodged a claim against Pinnacle / Mobility for the phone and was informed that they only pay out if the phone is water damaged or damaged accidentally, How do they determine if the phone was not damaged accidentally when they have not evan looked at the phone. This has been the worst experience i have ever encountered from an insurance company and strongly advise NOT to insure with the MTN Service provider namely Pinnacle Marketing but rather on your own. This is an absolute **** not to pay out insurance Claims. Pinnacle you disgust me!!!!</p>
Good Afternoon,
Please be advised that the underwriter advised that this claim is not insured after they where advised by the client that there is no physical or water damage that occurred.
They where advised that the handset just stopped working, This should be covered under your warranty. Please have the handset assessed under warranty. Should the report show that physical damage or water damage caused the problem, you are welcome to forward us the assessment report and we will request that the underwriter re-look at the claim.
Kind Regards
Pinnacle Marketing
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Good Afternoon,
Please be advised that the underwriter advised that this claim is not insured after they where advised by the client that there is no physical or water damage that occurred.
They where advised that the handset just stopped working, This should be covered under your warranty. Please have the handset assessed under warranty. Should the report show that physical damage or water damage caused the problem, you are welcome to forward us the assessment report and we will request that the underwriter re-look at the claim.
Kind Regards
Pinnacle Marketing
***