1 reviews | Active since Jun 2021
Canceling my Policy without informing me- *****
Been a client with 24hour Mobility for many years. the only times I claimed was when i got ****** with my phones previously. Last year i claimed for damaged device for the first time but they could not fix this and i was given a new phone. this took place last year November. from Nov to apparently April they have been deducting money and then the 'underwriter's' apparently canceled my policy. NOT informing ME. NOR did i know anything. what was the reason i paid from Nov to April for them to just Cancel. they say they tried to get hold of me but in Nov when i then claimed they emailed to my proper email this time they emailed my old email address. this is *****. no-one can give me proper info as to cancelling my policy just so?
Please be advised that I have looked into your policy and can see that the policy was cancelled in April 2021,
The policy was cancelled as per the underwriters request.
The policy wording states :
Cancelling of cover i) This policy may be cancelled at any time by either party giving thirty (31) days’ notice in writing.
The confirmation was sent via e-mail to the e-mail address provided to us on inception of the policy.
I have requested that the confirmation be resent to the new e-mail address provided.
Should you with to dispute the decision of the underwriter please contact the details as provided on the letter we will forward to you.
Kind Regards,
24 Hour Mobility Team
Please be advised that I have looked into your policy and can see that the policy was cancelled in April 2021,
The policy was cancelled as per the underwriters request.
The policy wording states :
Cancelling of cover i) This policy may be cancelled at any time by either party giving thirty (31) days’ notice in writing.
The confirmation was sent via e-mail to the e-mail address provided to us on inception of the policy.
I have requested that the confirmation be resent to the new e-mail address provided.
Should you with to dispute the decision of the underwriter please contact the details as provided on the letter we will forward to you.
Kind Regards,
24 Hour Mobility Team