MH
Mary H
1 reviews | Active since Sept 2015
03 Sept 2015, 12:56
BE VERY CAREFUL
Took out an MTN contract and ended up paying for extra insurance as well.<br> Be very careful as Pinnacle Marketing, affiliated with MTN are very quick to sign you up unknowingly and take your cash. I have never signed nor received any form of receipt for this so called insurance nor was I ever informed of being a part of this '\insurance". They said they sent me one text and one email (which we all know these kind of emails go straight to spam) informing me of having been signed up. Thereafter they have taken R 105 from my account each month"
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24Hour Mobility Cellphone Insurance's replyOfficial
08 Sept 2015, 13:31Hello Jungle Buddy,
With regards to the above, please find as communicated by Deidre the policy was captured at the MTN Store (Short Market Street - Constantia) on inception of your MTN Contract on 21/08/2014.
Please find notification of inception of insurance was sent on 23/08/2014 - Welcoming you as a Policy Holder of 24HR Mobility insurance on your cellphone; Please see below:
Dear valued client welcome to 24HR Mobility. Your Policy nr is 24HRFGW206613. Please find your Policy Wording here: www.24hourmobility.co.za/downloads/PolicyWording.pdf or contact Pinnacle Marketing on *** with any queries.
The above SMS was sent to inform you of the insurance cover on your mobile device which provided a link to your Policy and our contact details.
Please find that since there was not dispute of the insurance since the above, the insurer is not at liberty to refund the premiums collected.
Should you have any further queries to the above, please feel free to contact me on ***.
Kind Regards
Valencia Steph****
With regards to the above, please find as communicated by Deidre the policy was captured at the MTN Store (Short Market Street - Constantia) on inception of your MTN Contract on 21/08/2014.
Please find notification of inception of insurance was sent on 23/08/2014 - Welcoming you as a Policy Holder of 24HR Mobility insurance on your cellphone; Please see below:
Dear valued client welcome to 24HR Mobility. Your Policy nr is 24HRFGW206613. Please find your Policy Wording here: www.24hourmobility.co.za/downloads/PolicyWording.pdf or contact Pinnacle Marketing on *** with any queries.
The above SMS was sent to inform you of the insurance cover on your mobile device which provided a link to your Policy and our contact details.
Please find that since there was not dispute of the insurance since the above, the insurer is not at liberty to refund the premiums collected.
Should you have any further queries to the above, please feel free to contact me on ***.
Kind Regards
Valencia Steph****
24Hour Mobility Cellphone Insurance's reply08 Sept 2015, 13:31
Official
Hello Jungle Buddy,
With regards to the above, please find as communicated by Deidre the policy was captured at the MTN Store (Short Market Street - Constantia) on inception of your MTN Contract on 21/08/2014.
Please find notification of inception of insurance was sent on 23/08/2014 - Welcoming you as a Policy Holder of 24HR Mobility insurance on your cellphone; Please see below:
Dear valued client welcome to 24HR Mobility. Your Policy nr is 24HRFGW206613. Please find your Policy Wording here: www.24hourmobility.co.za/downloads/PolicyWording.pdf or contact Pinnacle Marketing on *** with any queries.
The above SMS was sent to inform you of the insurance cover on your mobile device which provided a link to your Policy and our contact details.
Please find that since there was not dispute of the insurance since the above, the insurer is not at liberty to refund the premiums collected.
Should you have any further queries to the above, please feel free to contact me on ***.
Kind Regards
Valencia Steph****
With regards to the above, please find as communicated by Deidre the policy was captured at the MTN Store (Short Market Street - Constantia) on inception of your MTN Contract on 21/08/2014.
Please find notification of inception of insurance was sent on 23/08/2014 - Welcoming you as a Policy Holder of 24HR Mobility insurance on your cellphone; Please see below:
Dear valued client welcome to 24HR Mobility. Your Policy nr is 24HRFGW206613. Please find your Policy Wording here: www.24hourmobility.co.za/downloads/PolicyWording.pdf or contact Pinnacle Marketing on *** with any queries.
The above SMS was sent to inform you of the insurance cover on your mobile device which provided a link to your Policy and our contact details.
Please find that since there was not dispute of the insurance since the above, the insurer is not at liberty to refund the premiums collected.
Should you have any further queries to the above, please feel free to contact me on ***.
Kind Regards
Valencia Steph****