bad services

On the 18th Aug 2015, i was ****** my two cellphones, to my knowledge both my cellphone were insured with 24 mobility, i called and asked how the process works and was advised to get an affividavt and on it i stated that both my cellphones were taken and the cellphones were blacklisted, i then got a new phone and when i had to recieve the second one it was an issue i have spoken to Ishmaeel, he advised me to get another affidavit which state my other cellphone as they only have my one cellphone number, i got the affidavit and till today I am waiting for Ishmaeel to send me the details of where i should send the affidavit to, i then called again Friday morning and spoke to Justin he advised me to send the affidavit to his email address and I am waiting on him to respond, 24 Mobility has been debiting the money each and every month for the past 4 years without me claiming and when i claim i get all sorts of stories