BAD SERVICE/ RESPONSE TO CELLPHONE CLAIM

Good Day<br> <br> My phone was ****** from over 2weeks ago I had put through the claim with everything that I needed to provide for the case, I then spoke to a Pauline Goosen who told me after I had made payment I should email her the proof of Payment and I did so on the 15th January 2015. I then had to keep calling to find out if the proof of payment was received and how long it would take to receive my new device and was told after the proof has been received the underwriters should be contacting me in no later then 2days but I swear a week went by I had to get underwriter details every time I dialled the numbers given for underwriters it was literally useless I did not even get to speak to anyone. I then called the 031 number and asked if I could be called back because I've dialled the number many times with NO AVAIL. I then sent Vernell Hughes and email on 23rd of January asking about the process and if my proof was received as no one has contacted me letting me know of anything, he then said they advise clients to email the proof and i emailed him proof that i had emailed a week ago and he now have still been waiting for the device and feedback.