Bad service in general from this company Antonio Pereira *** call me if you have time Mr CEO

I am just having the bad experience ever with this insurance company , I have been with then for years and when it comes to claims it's always a issue . I have paid my access amount on the 29 June 2022 and still they have not collected the my broken or damaged device , I called numerous times to give my collections address but nothing no phone call , no email , no update the client has to phone to find out what's going on . What the hell is this the way how you conduct business I will move all my insurance products somewhere else , what a joke really no urgency, I use to promote this company but now service is bad .