Bad service from finrite

I claimed for a cellphone in April up until now , I haven't received any response from the Finrite. I always have to call them to find out how far are they with my claim. My name is Nombulelo Khumalo. The last time I called them which was last week they told me that they will email me the amount of access the I need to pay, up until now no one has responded. They are still deducting premium every month for a cellphone that I don't have. The cellphone number that I used to claim is ********** 287