1 reviews | Active since Jan 2016
BAD SERVICE FROM 24HOUR MOBILITY INSURANCE!
Hi,<br> My name is K****tso.<br> <br> This 24Hour mobility company is here to rip us off. Been with them for almost 2 years, On 26 Oct 2015 while busy relocating to another town from Lydenburg MP. Had to make a quick stop at Shoprite Lydenburg to purchase light bulbs. Accidentally forgot my cell phone at the shelve. One of the employees found it and took it to managements offices. On arrival where I currently reside, noticed I didn't have my phone. it was late at night at that time. Called the store and was told an employee did bring in the phone. To cut the long story short.. Drove to Lydenburg, the guy who took my phone to management went back to take it and it was given back to him. Went to his house, To my surprise he became very arrogant and abusive and started swearing at me saying that he had the phone but now lost it as we couldn't find it where he claimed to have hidden it. <br> Reported his actions at his workplace, branch manager and Shoprite customer care line. Opened a case at the police station and he was arrested. Seeing that I would not get my phone. I put in a claim at 24Hour Mobility and explained everything that happened. But my claim was simply declined, No questions asked
Thank you for bringing the above to our attention.
The claim was declined by the underwriter as it was left unattended in a public area and not safe-guarded. The terms of the policy state the following:
Policy wording:
SPECIAL NOTE REGARDING DUE CARE AND PRECAUTION
At all times you must take reasonable steps to safeguard the MOBILE DEVICE from loss,damage or theft.
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for):
viii) Loss or damage arising from the MOBILE DEVICE where it is left unattended
in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
The above mentioned terms were not adhered to and therefore the underwriter declined the claim as they are bound by the terms of the policy.
Should you feel unfairly treated, please contact the Short-Term Insurance Ombudsman on *** or ***
kind regards
Ruark Jewell
***
Thank you for bringing the above to our attention.
The claim was declined by the underwriter as it was left unattended in a public area and not safe-guarded. The terms of the policy state the following:
Policy wording:
SPECIAL NOTE REGARDING DUE CARE AND PRECAUTION
At all times you must take reasonable steps to safeguard the MOBILE DEVICE from loss,damage or theft.
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for):
viii) Loss or damage arising from the MOBILE DEVICE where it is left unattended
in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
The above mentioned terms were not adhered to and therefore the underwriter declined the claim as they are bound by the terms of the policy.
Should you feel unfairly treated, please contact the Short-Term Insurance Ombudsman on *** or ***
kind regards
Ruark Jewell
***