ZN
Zanele N
1 reviews | Active since Jun 2020
18 Jun 2020, 11:08
BAD SERVICE FROM 24 HOUR MOBILITY CELLPHONE INSURANCE
I have insurance with 24 hour mobility, yesterday i booked my phone for repairs, i received from uNathi stating the my claim cannot be processed due to 30 days period which i was not aware of and besides it was during the period of lockdown therefore i did not make any quotes and send emails. I have been in touch with Erika via emails she still can't assist with my claim. WHY TAKE MONEY IF YOU CAN'T DELIVER THE SERVICE I REQUIRE, THIS IS BUSINESS UNUSUAL THEY SHOULD MEET THEIR CLIENTS HALFWAY.
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24Hour Mobility Cellphone Insurance's replyOfficial
18 Jun 2020, 12:59Good Afternoon Zanele,
Thank you for bringing this complaint to our attention,
We have forwarded the complaint onto a consultant for investigation and contact will be made via the provided e-mail address.
Kind Regards,
24 Hour Mobility Team,
Thank you for bringing this complaint to our attention,
We have forwarded the complaint onto a consultant for investigation and contact will be made via the provided e-mail address.
Kind Regards,
24 Hour Mobility Team,
24Hour Mobility Cellphone Insurance's reply18 Jun 2020, 12:59
Official
Good Afternoon Zanele,
Thank you for bringing this complaint to our attention,
We have forwarded the complaint onto a consultant for investigation and contact will be made via the provided e-mail address.
Kind Regards,
24 Hour Mobility Team,
Thank you for bringing this complaint to our attention,
We have forwarded the complaint onto a consultant for investigation and contact will be made via the provided e-mail address.
Kind Regards,
24 Hour Mobility Team,