Bad Service for Cellphone Claim

<br> I emailed my claim form on the 13th January 2016 and never received any feedback. I then followed up a week later and only then was my phone collected. Again I didn't receive feedback until I had to again follow up a week later. I was told by the consultant that my claim had not yet been loaded on the system. She then loaded it and informed me that the underwriters would call me to tell me the outcome of my claim. Once again, I waited for the call which never came. I called ONCE AGAIN and only now was I told about an SMS (which I never received) that was resent to me this morning to tell me about the outcome of my claim.<br> <br> I had to wait for over three weeks to receive feedback on my claim. I now still have to wait for another week or so before I get my phone back. It is also highly unacceptable that I had to follow up three times without anyone calling me to give me feedback.<br> I then received an email apologising for this, and asked to pay the excess and forward the proof of payment. I did this on the 1st of February. because I was on leave, I could not forward the proof of payment. I then had to follow up AGAIN and to date my case is still not resolved. HIGHLY UNACCEPTABLE!!!