Bad service and unfair treatment

<p>Good day</p> <p> </p> <p>I wrote a review about MTN last week and my complaint hasnt been resolved.</p> <p>I claimed for a lost phone from MTN and their insurances are handled by Pinnacle Marketing who is administered by Monitor SA.</p> <p>On the 7thday from the day I made the claim, they delivered a white Haiwei P8 phone and I was using a black one. 15 minutes after delivery, I called Pinnacle Marketing and consltant said they cant help as lng as the phone is delivered and it is opened. I explained to her that I still havent usdthe phone and I dont want a white one.</p> <p>I mean, im a customer since 2013 and im paying R135 every month for insurance and I believe I should be intitled to be replaced with my excact phone or be allowed to choose a phone of my choice for the value of what im insured for.</p> <p> </p> <p>I have it in writing from one of their team leader that they dont have stock of a Black Hauwei P8, therefor i should be allowed to choose another device. my insurance contract was with Altech Cellular and we would be given that privilage from Altech Cellular but because we are now incorporated to MTN, they dal with our claim n a different manner and I dont think its fair.</p> <p>Ive been in talks with both MTN and Pinnacle Marketing but still there is no hope my plea will be listened to. Im awaiting feed back from the company's manager (Wendy) and I hope she will give me positive outcome</p> <p> </p> <p>I wish someone from MTN or Pinnacle Marketing will come to my rescue.</p> <p> </p> <p>my MTN claim no: MTNLA ********** /1</p>