1 reviews | Active since Mar 2011
Bad Service
I made a claim with the insurance and the phone was repaired and couried back to me in the same box that I had sent. The box was damaged from all the travelling. The phone that I received is White, my phone was Black. On 12 February 2016, I sent an email to the insurance to get clarity on the phone that they sent. On 15 February 2016, a lady from the insurance called me and told me that the phone was just fixed and not replaced hence the old and damaged box. When I told her that the colour of the phone was not the same as the one I sent, she promised to investigate and revert back to me. I'm still waiting for the call. I'm not happy with the service I received from the insurance. The phone was not properly secured and since this is not the phone I sent in for repairs, I'm worried about the problems I might encounter using it.<br>
Thank you bringing the above to our attention.
Sorry for the frustration caused. I have contacted the underwriter in order to assist you with the above.
Please note that in the case of a claim for damage the insurer will repair the damage unless it is considered beyond economical repair as per the policy wording:
In the event that the MOBILE DEVICE
i) Can be repaired, your Insurer will pay the costs reasonably incurred to
restore it to its original working condition immediately before the damage.
This will be done at the discretion of the Insurer.
Therefore i have escalated the matter to the underwriter to ensure that the repairer will assist in rectifying the colour of the device's cover.
Once again, sorry for the frustration caused and thank you for bringing the above to our attention.
Kind regards,
Ruark Jewell.
Thank you bringing the above to our attention.
Sorry for the frustration caused. I have contacted the underwriter in order to assist you with the above.
Please note that in the case of a claim for damage the insurer will repair the damage unless it is considered beyond economical repair as per the policy wording:
In the event that the MOBILE DEVICE
i) Can be repaired, your Insurer will pay the costs reasonably incurred to
restore it to its original working condition immediately before the damage.
This will be done at the discretion of the Insurer.
Therefore i have escalated the matter to the underwriter to ensure that the repairer will assist in rectifying the colour of the device's cover.
Once again, sorry for the frustration caused and thank you for bringing the above to our attention.
Kind regards,
Ruark Jewell.