LS
Lungile S
1 reviews | Active since Jan 2016
18 Jan 2016, 18:01
Bad service
I was. Told to pay an excess of R300 which I did. Then they came back to tell me that my phone could not be fixed I have to get a new one so I had to pay an extra R200 which I didn't mind paying. Today I call them in the morning and I'm told my phone will be delivered within a few days. In the afternoon I receive a call from them again telling me that I can't get my phone cause I have to pay an extra R300 again, what makes me angry is that why didn't they have all this information before they told me that I am getting my phone in a few days time. Do they even care about the inconveniencing that they are causing? I am really not happy with their service
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Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
20 Jan 2016, 11:52Hello Lungilesiba,
Thank you for bringing the above complaint to our attention.
Please be advised that this complaint has been sent to the underwriters office for review and investigations.
Feedback will be provided by the under writers office once the investigation has been completed.
We apologise for the inconvenience caused and will do our best to ensure that this matter is resolved as swiftly as possible.
Kind Regards
Pauline Goosen
***
Thank you for bringing the above complaint to our attention.
Please be advised that this complaint has been sent to the underwriters office for review and investigations.
Feedback will be provided by the under writers office once the investigation has been completed.
We apologise for the inconvenience caused and will do our best to ensure that this matter is resolved as swiftly as possible.
Kind Regards
Pauline Goosen
***
24Hour Mobility Cellphone Insurance's reply20 Jan 2016, 11:52
Official
Hello Lungilesiba,
Thank you for bringing the above complaint to our attention.
Please be advised that this complaint has been sent to the underwriters office for review and investigations.
Feedback will be provided by the under writers office once the investigation has been completed.
We apologise for the inconvenience caused and will do our best to ensure that this matter is resolved as swiftly as possible.
Kind Regards
Pauline Goosen
***
Thank you for bringing the above complaint to our attention.
Please be advised that this complaint has been sent to the underwriters office for review and investigations.
Feedback will be provided by the under writers office once the investigation has been completed.
We apologise for the inconvenience caused and will do our best to ensure that this matter is resolved as swiftly as possible.
Kind Regards
Pauline Goosen
***