sS
smiley S

1 reviews | Active since Jan 2018

14 Dec 2018, 11:42

BAD SERVICE

paid my excess fee on Monday 10th I was told all in order then I called to ask whats happening I was told they need a delvery address which I put on the claim form they confmred it ova n ova and yet no respons....I clled again I was told the suppilier is out of stock they will send me a s8 plus ill get a sms I got no sms I have to keep telling them to remove the number on the claim form n use the number I have given them yet they still didn't change.....I then called again ova n ova anyway called again yesterday was told the phone is ordered n courierd I then call today again as no sms received as promised I am told that the supplier doesn't have available so they will have to order from another supplier which I am now fedup also I have to keep calling cause no1 informs me bout anything

mynumber is ********** 790

0
Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply14 Dec 2018, 15:04
Official
Dear Fuzlyn Ferguson,
 Thank you for bringing this to our attention.  Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation. 
 
Once the investigation is completed feedback will be provided.
 
Kind Regards,  Lavona Sylvester Claims Team Leader – ***