Bad service

I`m not happy about the service I got from 24 hour mobility. It`s been more than 5 years without claiming but I had to wait for almost 5 weeks for a new cellphone as they were telling me that they do not have my cellphone ( Samsung Tablet) at their supplier. After waiting for the agreed model of cellphone, I then received an alternative instead which is not user-friendly and not convenient for me, it is so big and not easy to carry as I use the phone for personal use. I tried to communicate with Andy- Mobility consultant to return the cellphone but he told me it is not possible since i have broke the seal now the supplier consider the phone as second-hand. I tried to explain that I have not done anything to the phone it`s still inside a pack in the box even now but It seems like I`m stuck with it.

I hope and wish that they could accept the cellphone back and give me one that is convenient for me.

Regards Ms R.Seleka