dV
dianne V
1 reviews | Active since Jul 2015
07 Jul 2015, 16:28
Bad service
24hr mobility were taking premiums for 1 year off my account for a phone that did mot exist plus for a phone i had. when this was discovered i contacted them and the one premium was stopped and money refunded. The other premium was to continue and the policy was sent to me with all banking details for the debit. Now I discover when a claim has been lodged for my phone that there has been no insurance since April. Why was I not notified about this? <br> Shocking service as usual.<br> So tired of MTN and 24hr mobility<br> The correct thing to do would be to call and inquire about the premium but no follow is ever done.
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24Hour Mobility Cellphone Insurance's replyOfficial
08 Jul 2015, 15:02Hello pedi,
I am sorry to hear that you feel this way.
Please be advised that after investigation into your claim we have found that the debit order was stopped by the account holder as of 02/04/2015 to date.
Communications were sent to your insured number notifying you of the non payments & also that this policy would lapse - however no correspondence was received from your side.
Please be advised that the policy wording states:
* You will not be covered under this policy unless you fulfil all your obligations and you pay the premium due up to the date of the event giving rise to a claim under this policy. This policy shall be voidable if there is any misrepresentation, misdescription or non-disclosure of any material particular to the policy.
As the broker we do not have the authority to authorise or decline any claims. The underwriter is bound by the terms and conditions of the policy and have thus acted accordingly.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
I am sorry to hear that you feel this way.
Please be advised that after investigation into your claim we have found that the debit order was stopped by the account holder as of 02/04/2015 to date.
Communications were sent to your insured number notifying you of the non payments & also that this policy would lapse - however no correspondence was received from your side.
Please be advised that the policy wording states:
* You will not be covered under this policy unless you fulfil all your obligations and you pay the premium due up to the date of the event giving rise to a claim under this policy. This policy shall be voidable if there is any misrepresentation, misdescription or non-disclosure of any material particular to the policy.
As the broker we do not have the authority to authorise or decline any claims. The underwriter is bound by the terms and conditions of the policy and have thus acted accordingly.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
24Hour Mobility Cellphone Insurance's reply08 Jul 2015, 15:02
Official
Hello pedi,
I am sorry to hear that you feel this way.
Please be advised that after investigation into your claim we have found that the debit order was stopped by the account holder as of 02/04/2015 to date.
Communications were sent to your insured number notifying you of the non payments & also that this policy would lapse - however no correspondence was received from your side.
Please be advised that the policy wording states:
* You will not be covered under this policy unless you fulfil all your obligations and you pay the premium due up to the date of the event giving rise to a claim under this policy. This policy shall be voidable if there is any misrepresentation, misdescription or non-disclosure of any material particular to the policy.
As the broker we do not have the authority to authorise or decline any claims. The underwriter is bound by the terms and conditions of the policy and have thus acted accordingly.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
I am sorry to hear that you feel this way.
Please be advised that after investigation into your claim we have found that the debit order was stopped by the account holder as of 02/04/2015 to date.
Communications were sent to your insured number notifying you of the non payments & also that this policy would lapse - however no correspondence was received from your side.
Please be advised that the policy wording states:
* You will not be covered under this policy unless you fulfil all your obligations and you pay the premium due up to the date of the event giving rise to a claim under this policy. This policy shall be voidable if there is any misrepresentation, misdescription or non-disclosure of any material particular to the policy.
As the broker we do not have the authority to authorise or decline any claims. The underwriter is bound by the terms and conditions of the policy and have thus acted accordingly.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***